FAQ

Which countries do you ship to?

Austria Germany, Belgium, Denmark, France, Luxembourg, Netherlands, Poland, Czech. Rep., Great Britain, Italy, Slovakia, Slovenia, Spain, Sweden, Switzerland, Bulgaria, Finland, Greece, Croatia, Norway, Hungary, Canada, United States

How can I pay?

In addition to PayPal, eps-Überweisung, credit card, Apple Pay and Google Pay, Ideal you can also choose to purchase on account with Klarna.

How long does the delivery take?

For smaller artworks, you can expect delivery within 4-5 days from the date of your order. I take great care to ensure these pieces are securely packed and sent out promptly.

Larger artworks, which require custom-built wooden crates for added protection, do take a bit more time (10-14 days). I want to guarantee that your piece arrives to you in perfect condition, so shipping for larger items may extend due to the individual crafting of wooden crates.

How does the return policy work?

14-Day Satisfaction Guarantee

Change your mind after receiving an original artwork? You have 14 days from the date you received it to let us know. Choose from:

1. Store credit for the full purchase price, or
2. A refund to your original payment method less a 20% processing fee calculated off the total purchase amount.

Can I make a request for custom artwork?

I offer you the opportunity to create artworks entirely according to your individual preferences and desired size.

The process is straightforward and transparent: Initially, I will create a sketch or design that accurately reflects your ideas. Once everything aligns with your expectations, a 50% upfront payment is required. This serves as security for your order and enables the commencement of the artistic work.

Upon completion of the project and your satisfaction with the final result, the remaining 50% payment is due. My goal is always to produce artworks of the highest quality. If, at any point, you are not satisfied, there will be no additional costs.

I am at your disposal to discuss further details and initiate your individual commission. If desired, we can also communicate via phone or Zoom. (Tel: +43 69913517737) info@valwecerka.at

How much are the shipping taxes?

I would like to clarify that there are currently no shipping costs for my products. The prices listed on our website include all applicable shipping costs. You can check the total cost, including shipping costs, during the checkout process before completing your purchase.

If you have any further questions or need assistance with your order, please contact me.

Can't find what you're looking for?

Send me an email to tell me what's up and I will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email me at info@valwecerka.at

Other inquiries? Let's chat.

Please email us at info@valwecerka.at